FAQ

What’s the refund policy?

Explains refunds for listings vs. horse sales, including no refunds for ads once live unless a technical error occurs.

Is my data private?

Assures users their information is encrypted, secured, never sold, and fully controlled by the user.

How do I cancel?

Includes both:

What is Areion Equine?

Short explanation of the platform as a modern luxury-tech equine marketplace.

How do commissions work?

Clarifies commission-based vs. flat-fee listing plans.

Can I upload pre-purchase exams?

Yes — encourages PPE transparency.

Does Areion Equine verify show records?

Yes — encourages PPE transparency.

How do I contact a seller?

Through “Contact Seller” button → instant message + email notification.

How do I delete my account?

Email help@areionequine.com with “Account Cancellation Request”.

Is my data safe?

Covers encryption, secure servers, and modern data protection.

How do I change or edit a listing?

Through the dashboard → My Listings → Edit.

Does Areion Equine offer advertising packages?

Yes — featured listings, banners, seasonal promotions.

What areas does Areion Equine serve?

Global marketplace with large U.S./Canada/Europe focus.

What payment methods do you support?

Stripe, PayPal, and other secure methods for fees/commissions.